Service Training

Welbilt offers a variety of service training schools and seminars. Please select the Factory Service Schools tab above for details, dates and registration information.

"If you have or have not seen it… come here to learn it."
-Sean Hayes, Ken’s Beverage

"This is one of the best schools I have been to."
-George Pokrajac, A&A Refrigeration

Technical Training Schools

U.S. Factory Service Schools

Introductory Service School
The introductory school combines soda installation and service with blended ice.

Soda Systems: The introductory soda school is designed for a technician with very little or no beverage service experience. They will learn how to install and troubleshoot an average beverage system along with ice/beverage combination dispensers. This course will teach the technicians the primary beverage components, installation of Servend dispensers and Multiplex Soda Factory.

Blended ice: The introductory blended ice school is designed for a technician to become proficient on the Multiplex Blend in Cup (BIC) smoothie equipment. This class will also touch on the Multiplex FreshBender & Blend in Pitcher (BIM) equipment. The technician will learn to install, calibrate, maintain and service the BIC equipment. The technician will get an overall view of the FreshBlender & BIM equipment.

Advanced Service School
The advanced school combines advanced soda equipment servicing along with advanced blended ice equipment. The advanced school is reserved for technicians who have previously attended one of our introductory service schools within the past two years.

Soda Systems: The advanced soda school will teach the technician programming and servicing of current soda equipment including Servend, Multiplex and Multiplex towers.

Blended ice: The advanced blended ice school will touch on the recent updates to Multiplex Blend in Cup equipment along with servicing Multiplex FreshBlender & Blend in Pitcher equipment.

McDonald's Service School
The McDonald's school focuses on the McDonald's specific soda and blended ice equipment servicing. It is reserved for only McDonald's in house service technicians.

Factory Service School 2020 Dates!

Introductory Service School
January 20-24, 2020 (Class Full)
Course Number #BEV3001

AdvancedService School
March 16-20, 2020 (Canceled)
Course Number #BEV3002

McDonald's Service School
February 10-14, 2020 (Class Full)
April 13-17, 2020 (Class Full)
Course Number #BEV3302
Register Today!
2020 Calendar

Per Person Cost

Introductory Service School - $875.00
Advanced Service School - $875.00
McDonald's Service School - $875.00
  • Save – register and pay for 2 or more people from the same company (can be for different dates) and deduct $30.00 
  • Ice & Beverage FAS's can deduct $40.00 
  • Single Rooms are available for an extra $175.00

Tuition includes

  • School Registration
  • Handout Materials/Literature
  • Double-occupancy hotel room
  • Breakfast provided daily for each class
  • Lunch provided on Monday through Thursday for Introductory and Intermediate. Lunch on Tuesday and Thursday for Blended.
Deposit of funds remitted to Welbilt is not to be intended as an acceptance of the registration. Welbilt reserves the right to review the registration subsequent to the deposit of funds and to refund the monies deposited.

Important: Cancelation notice must be given at least two weeks prior to your first day of class, or tuition will not be refunded.

How to Register


Complete and return the registration form with your credit card information or make your check payable to Welbilt for tuition.
There are Three (3) options to send payments, (please include all registration information with payments).

1. Mail to:
Attention: Tom Young
645 Park East Blvd Suite 5
New Albany, IN 47150

2. E-mail to:

Pay by:
- Check payable to Welbilt

Payment will be deposited when received. The school size is limited to 16 participants based upon a first-in, first-confirmed basis. We reserve the right to change dates or cancel classes as circumstances require. You are welcome to call and check availability before submitting your registration.

Online Training

Multiplex Beverage offers online training programs. These programs are often pre-requisites to attend our Factory Service Schools. Click on any of the links below to begin the online training session. The training programs have been designed to use Adobe Acrobat Reader & Flash, if you are having trouble viewing the programs you may need to update these plugins.

Multiplex Remote Refrigeration

Please note if you are having trouble viewing you will need to download the appropriate full Flash Player from which can be found here:
  * Download times may exceed 3 minutes depending on your internet connection.

Multiplex Soda Towers

MPC84C Control Board - Functions & Troubleshooting (Flash Browser Plugin Required)

Servend Ice/Beverage Dispensers

Please note if you are having trouble viewing you will need to download the appropriate full Flash Player from which can be found here:
  * Download times may exceed 3 minutes depending on your internet connection.

Multiplex Beverage Webcast Schedule


***Note***  Schedules and Topics are subject to change or be canceled without notice. All times are listed as USA Eastern Time Zone (UTC -5). All Webcasts will be monitored and recorded. By logging into the audio you agree to be monitored or recorded and to comply with all applicable laws.




FB1101 FreshBlender Installation & Commissioning

When: October 28, 2020
Time: 9:00 am - 10:00 am EST

Click Here to Join Microsoft Teams Meeting

+1 786-749-6212   United States, Miami (Toll)
Conference ID: 930 010 092#

Click Here for Other Dial in Options 

Date and Topic
10/28/2020  FreshBlender Installation & Commissioing

FB1102 FreshBlender Troubleshooting

When: November 4, 2020
Time: 9:00 am - 10:00 am EST

Click Here to Join Microsoft Teams Meeting
Log in Available within 15 minutes prior of webcast.

Phone: +1 786-749-6212  (United States) 
Conference ID: 662 619 822#

Click Here for Other Dial in Options 

Date and Topic
11/04/2020  FreshBlender Troubleshooting


Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree

Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service:

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